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Collect surveys from your own domain
You can take surveys from your own domain with Fynzo Survey. By default, the web address of your survey form is a Zoho Desk subdomain such as "survey.fynzo.com/u/<surveyform>". However, you can personalize this so that your respondent can submit ...
How to view all the devices I am logged in into?
One can be logged in to many devices which they may or may not be using anymore. You can keep a track of all the devices you are logged in using Fynzo Survey Software. Steps to view all the devices you are logged in: Go to Setting on the admin panel. ...
How to add background to a survey?
To make your survey stand out from all the surveys that are floating across the internet, you can add a background image in your survey. Steps to add a background to a survey: On admin panel, click on survey >> click open the survey you want to add ...
How to create a survey using survey templates?
Creating a survey is not a very time taking task, once you have all things ready for it. But to think of appropriate questions and framing them takes time. This can be resolved if one use the read to use survey templates. Steps to create survey using ...
How to capture the location of the respondent?
Its always a good practice to know the location of the respondents filling out the survey as it will help generate a deeper insight to how your product/service is performing across different location. Steps to capture the location of the respondent: ...
How to stop accepting responses and make survey inactive?
The survey that has been deactivated (i.e., when your survey is no longer collecting responses), it means your status of survey is inactive. the following default message is displayed: “Sorry, this survey is not currently active.” Steps tp make your ...
How to view responses in tabular format?
You can view your survey responses in many ways, one of which is tabular format. Steps to view responses in tabular format: On admin panel, click on survey >> action >> results. 2. Click on responses on the top left. 3. Click on tabular view. 4. Now ...
How to set the view of a survey so that ‘all-questions-are-on-one-page’?
The form in which user will see a survey is chosen before the survey goes live with the audience. Steps to set list view survey: On admin panel, click on survey >> click open the survey you want to add background to. 2. Click on form setting on top ...
How to set the view of a survey so that there is one-question-on-one-page?
The form in which user will see a survey is chosen before the survey goes live with the audience. Steps to set single view survey: On admin panel, click on survey >> click open the survey you want to add background to. 2. Click on form setting on top ...
How to embed survey on a website?
Websites are made from codes and therefore in order to embed a survey in any website we will need a code. Steps to embed survey on a website: On admin panel, click on survey >> action >> share. 2. Click on embed. 3. Click on copy code. Paste that ...
How to download a single response in PDF file?
When you distribute a survey, sometimes you want to download an individual response in PDF file. So, use Fynzo to be able to save your form’s data in a .pdf document for each submission. This will let you transform your responses into a PDF ...
How to share the graph report?
Once the data is collected and analyzed, you can share the reports in the form of graph as well. Steps to share the graph report: On admin panel, click on survey >> action >> results. 2. Click on share. 3. On the new tab, the top right corner will ...
What types of graphs are available in the response report?
When it comes to graphical representation, there are many ways in which you can show your report. Lets us look at what all types of graphs does Fynzo offers to its users: On admin panel, click on survey >> action >> results. 2. On the left side of ...
How to on/off app notification for a survey?
To track the activity performance of your survey, you can turn the notification on/off as per your preference for your survey. By turning notification on, you will get notified through email/SMS, each time a respondent fill out your survey. On admin ...
How to get an email notification on every response submission?
Steps to get email notification on every response submission: On admin panel, click on survey >> action >> edit. 2. Click on response notification. 3. Click on new response notification. 4. Select email from the drop down of get notified on. Fill out ...
How to schedule daily response reports on email?
Steps to schedule daily response reports on email: On admin panel, click on survey >> action >> edit. 2. Click on report scheduling. 3. Click on new report scheduling. 4. Fill in the required details and click on submit. Now your survey is all set ...
How to prevent multiple responses per user for a survey?
There are times when user fill out surveys more than one time which results in multiple responses from the same respondent. This can have wrongful analysis of your data. It is therefore suggested to make sure that your survey gets filled by one user ...
How to reset the account password?
While working on the internet, no matter how small the thing is but its always a best practice to keep changing one’s password from time to time. Steps to reset account password: On top right of the screen, click on you name >> my profile. 2. On the ...
How to update the name of your organization?
Steps to update the name of your organisation: On admin panel, click on settings. 2. By default, you can see account >> account setting. Fill in the details and click on submit. Your organization name is now updated.
How to add a user?
Steps to add a new user: On admin panel, click on settings. 2. Click on users. 3. Click on add new user. 4. Fill in the required details and click on submit. Now you have a new user in your account.
How to create a new role?
Steps to create a new role: On admin panel, click on settings. 2. Click on users. 3. Click on role management. 4. Click on add new role. 5. Fill in the required details and click on submit. You’ve successfully created a new role.
Why and how to disable a response?
When there is incomplete data given by respondents, it is not a very good practice to include those in your analysis. For a near to perfect analysis from data collected, you have two ways – either you can delete the incomplete user response (which is ...
How to delete a response?
Not all respondents fill the survey appropriately which can make the analysis less accurate. To avoid a situation like this, Fynzo gives you the option to delete an individual response. Steps to delete an individual response: On admin panel, click ...
How to create Net Promoter Score(NPS) question?
Net Promoter Score (NPS) questions can be a very useful type of question available for survey conductor to include in their survey as it takes very less time for user to answer to those questions and increases the chances of data collection. But ...
How to create contact- information type question?
A survey is conducted for data collection for various purposes but whatever maybe the reason, one should not forget to collect contact information of the participant taking part in survey. The type of contact information collected can also help ...
How to create a smiley question?
Surveys are collected for multiple purposes and sharing the same monotonous survey might bore the respondents and might not fill the survey. To overcome this, one can use smiley survey type question. Steps to create smiley question: Create a new ...
How to delete my account?
One should be very careful while deleting their account as once deleted, the account cannot be recovered, and all the data and work done earlier will be lost. Steps to delete an account: On the top right of the screen, click on Your Name >> My ...
How to see details of a single response?
To get an in-depth understanding of the respondents, one might want to see responses individually. Steps to see details of a single response: On admin panel, click on Surveys >> Action >> Results. 2. Click on Responses, on the top left of the page. ...
How to get QR code of a survey?
Fynzo gives user an added option to share survey in various forms. One of the form is through QR code. Steps to get QR code of a survey: On the admin panel, click on Surveys >> Action for the survey you want to share. From the drop-down menu, click ...
How to delete a question of a survey?
Survey creation requires a lot of thought inputs and changes accordingly. There might be times one wants to delete a particular question from their survey. Steps to delete a question from a survey: On admin panel, click on Survey >> Action >> Edit. ...
How to create star-rating question?
A start rating question can be very helpful and idol to recording consumer experience with your product or service. Steps to create star-rating question: Create a new survey or edit an already existing survey. Click on New Question on top right of ...
How to update my name and phone no.?
Keeping ones contact details updated can be very useful especially at the time of password recovery. Steps to update name and phone number: On the top right of the screen, click on Your Name >> My Profile. 2. On the new tab that opens up, you can see ...
How to create Date type question?
When we speak of survey we think of multiple choice or text form questions. But that’s not it. There are a lot more variety of questions that one can include in their survey. One of these variety of questions include date-time question. Let’s look at ...
How to quickly get Fynzo customer support?
Fynzo survey software is designed in a way that user will not face any issues but still if the user needs to get in touch with Fynzo support, it’s not difficult. Steps to get support in chat: Click on the chat icon on the bottom right of the screen ...
How to delete a survey?
There can be many reasons for which one may want to delete a survey. But one should always keep in mind that once deleted, they cannot have access to it again. Steps to delete a survey: On the admin panel, click on Surveys >> Action in front of the ...
How to make a copy of a survey?
There can be many reasons for which one wants to have a copy of a survey, for instance, while A/B testing to find which survey design is giving quality data. Steps to make a copy of a survey: On the admin panel, click on Surveys >> Action in front of ...
How to get help from Fynzo customer support through email or call?
Fynzo customer support is readily available for its customer. You can always reach out to them directly through email or call. Steps to reach support through email or call: Click on Support on the admin panel on left. 2. Once you click on support, ...
How to download the graph report?
Once the data is collected there are many ways in which you can view the same. One of the way is the graphical representation of the data. Steps to download graph report: On the admin panel, click on Surveys >> Action for the survey whose graphical ...
How to upgrade my plan?
When the trial period is over or in between the trial period if you feel the need to extend the use of services, you can always upgrade your account. Steps to upgrade plan: Click on Setting on the admin panel. 2. On the panel on the left of the ...
How to view transaction history?
One can check the previous transactions made to keep a record of all the payment. Steps to view transaction history: Go to setting on admin panel. One can also click on their name on top right screen >> settings. 2. On the panel on the left of ...
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