Provide temporary account access to customer support executive for troubleshooting
If you encounter any issues and wish for a Fynzo Survey customer support executive to inspect your account, you can grant them temporary access using this feature.
Please follow the steps below to grant the access.
- On the Dashboard click on Settings >> Account Access.
![](https://help.fynzo.com/galleryDocuments/edbsn8a2bca6c393d7e394bc2210294e6523b7c48293f0aaf304d4ffce3ca159a54763a579b9de61b45f04a330b13459a0ae9?inline=true)
- Switch on to grant access. Once you grant access, Fynzo Survey executive will be able to access your account and delve into your issue an help you troubleshoot the issue.
![](https://help.fynzo.com/galleryDocuments/edbsn8a2bca6c393d7e394bc2210294e6523b805b23875c7d8c99162bf9105d6696113457302371749e8154c7e9d8f4a6984a?inline=true)
You can switch off and revoke the access once your are done.
You can also access a list displaying all the logs of when you granted or revoked access. Check the image below for reference.
That's it.
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